Trade Direct Neo, Straight Ladder Radiator, Chrome, 1400x400mm

Do you have any example photos of your products installed in customers' homes?

Yes. If you're looking for interior design inspiration or just want to see a radiator in its natural setting, you can see a wide variety of our customer-submitted photos on Pinterest or Instagram

Trade Radiators Pinterest Page

Trade Radiators Instagram Account 

What if I have a question before I order?

We welcome any questions you may have before you make a purchase, whether it be about a specific product or about delivery arrangements. We aim to provide as much information as possible on our website, blog and in our FAQs (see the Ordering tab above), but please do not hesitate to contact our friendly and knowledgeable customer service team on info@traderadiators.com or 0141 225 0430. Lines are open 8.30am - 5.30pm, Monday to Friday.

What if I have a question after I order?

We pride ourselves on having an excellent after-sales customer service, so if you have any questions about your order, please get in contact with our helpful and knowledgeable customer service team as soon as possible. We can be contacted on info@traderadiators.com or 0141 225 0430. Lines are open 8.30am - 5.30pm, Monday to Friday. Please just quote your postcode to enable us to locate your order.

What are your T&Cs?

We take customer service very seriously and are dedicated to providing the best possible ordering and purchase experience as possible. We are bound by the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, and these apply to all purchases you make on TradeRadiators.com. 

You can read our full terms and conditions by following the below link:

View the Terms & Conditions

Do the prices displayed on the website include VAT?

All prices displayed on TradeRadiators.com website are inclusive of VAT. If a VAT receipt is required please let us know and we can email or post one out.

Do you have a showroom?

We are an online company and although our office is a great showcase for some of the products we sell it is not a showroom.

Can you send me a brochure?

As our range is constantly being added to, it's problematic to keep a brochure up to date. To keep abreast of new products and details, please keep an eye on our website. In the case of the cast iron radiators though; please call or email and we can post out a hardcopy brochure or email a digital version through.

How can I contact you?

The easiest means of contact is by email to info@traderadiators.com, alternatively, we can be reached on the phone 8:30-5:30 Monday to Friday on 0141 225 0430. Should you wish to write to us please do at Trade Radiators Ltd, 82 Mitchell Street, Glasgow, G1 3NA.

What guarantees do the products come with?

Each product advertised states the guarantee period on the listing. The guarantee is generally governed by the material of the product. In the main chrome and cast iron radiators have a 10 year guarantee, powder coated mild steel products have a 15 year guarantee and stainless steel and aluminium products have a 25-year guarantee. There is no need to send off a form to validate your guarantee; proof of purchase is all that's required.

What is your mission statement?

To provide all of our customers with excellent value for money, offering the best quality products at the lowest prices. We have built very close relationships with a range of manufacturers, enabling us to pass on low prices to our customers.

We have a dedicated and helpful customer service team who are, not only knowledgeable about the products we sell, but also sympathetic to overall interior design plans and current trends. This means that you can have confidence when ordering from us, safe in the knowledge that you will be receiving quality products as we as a very high standard of customer service. 

Who are Trade Radiators?

We are a small but well-established company, which has been trading online since 2004. We operate out of our own offices in central Glasgow and we have a dedicated and knowledgeable team of staff who are available to answer any questions you may have. 

To read more about the history of Trade Radiators and to have a sneak preview inside our office please follow the below links:

BLOG - Trade Radiators Ltd - A Tale Of Entrepreneurship

BLOG - A look inside the Trade Radiators office!

Are you a Living Wage employer?

Yes, we are proud to have been officially recognised as a Glasgow Living Wage Employer and can legitimately display the Living Wage Employer Mark to show our participation.The UK Living Wage is a voluntary hourly rate calculated according to the basic cost of living in the UK, which enjoys cross-party support due to it affording people the opportunity to provide for themselves and their families.

We have a fantastic team of employees at Trade Radiators and the work they do is absolutely fundamental to the success of the business and our ability to provide a first-class service. We believe in looking after the welfare of our employees and and are full supporters of the Living Wage initiative, even if it does embody concepts we were already engaging in prior to its introduction! 

To read more about this please see the below article:

BLOG - Trade Radiators recognised as a Glasgow Living Wage Employer

What is the Trade Direct line?

Trade Direct is our economical brand of radiators and heated towel rails, offering the highest quality products for fantastically low prices. We are able to offer these products at such low prices because of our unique relationship with the manufacturing factories, cutting out the middlemen and allowing us to pass the excellent prices onto our customers. All of our Trade Direct products are manufactured to EN442 standards and come with comprehensive guarantees and free delivery. Our Trade Direct brand has replaced our previous 'Own Brand' range of products.