Trade Radiators Cancellation and Returns Policy

1   Right to cancel

1.1  Right to cancel

1.1  You have the right to cancel this contract within 14 days without giving any reason.

1.2 The cancellation period will expire after 14 days from the day of the conclusion of the contract OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

1.3 To exercise the right to cancel, you must inform us Trade Radiators Limited, a company registered in England under company number: 09042874. Our registered office is at: 12 Victoria Road, Barnsley, South Yorkshire, S70 2BB of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or email. You may use the attached model cancellation form, but it is not obligatory. You can also contact our Sales Team or your Sales Consultant to express in writing your wish to cancel your contract and order. You can contact us on info@traderadiators.com

1.4 You can also contact our Sales Team or your Sales Consultant to express in writing your wish to cancel your contract and order. You can contact us on info@traderadiators.com

1.5  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

2   What to expect on delivery

2.1      Please inspect all goods on arrival for any damages, faults or missing items and notify us of any problems within 3 working days of receipt of your goods. TradeRadiators can not be held responsible for damaged/missing/faulty items reported after this time.

2..1.1  IMPORTANT: If you are unable to check the goods at the actual time of delivery then you MUST tick the "goods unchecked" box on the courier delivery note when signing as if the goods have been signed for as "checked" then we may not be able to replace any damaged items. If you are unable to check the goods when they arrive and there is no obvious "unchecked" option when signing then you must clearly write "unchecked" next to your signature.

2.1.2   In the instance of any damages or faults, we may require photos of the damage or fault, this is to assist in ascertaining what the problem may be and can also be required in any case where transit damage has occurred. If a photo is required it is the responsibility of the customer to provide this.

2.1.3   In the unlikely event of a manufacturing problem with any of our products, please notify us as soon as you notice the defect or within a 30-day period from receipt of item(s), and we will arrange the defective items to be replaced and collected. Any unwanted returned items, unless otherwise agreed, will have to be shipped back to us within 28 days from date of purchase for a refund. Alternatively, if we are to collect the goods we will have to charge on the courier costs. Returned unwanted items must not have been fitted and must be in their original packaging. Unwanted items which have been installed and/or used are deemed 'second hand' and are strictly non-returnable.

IMPORTANT:  Cancellation and Returns Policy for 'Made to Order' products. These products include our specialist Cast Iron radiators, Apollo 'custom colour' radiators, Reina 'custom colour' radiators,  DQ 'custom colour' radiators, DQ special finish radiators including 'Lacquer (copper & black nickel)', 'Historic (copper & silver)', 'Stone Grey' and 'Satin Brass (stainless steel)' finishes and any other individual bespoke items made to specific requirements.  All of the aforementioned products are custom made to order, bespoke and individually handmade or hand finished to your specific requirements.  If you decided to cancel your 'made to order' product for any reason, it is unlikely that we could sell it to another customer at full selling price. We may, therefore, charge a cancellation fee of 50% of the order price. Our usual refund policy does not apply to 'made to order' products, which cannot be returned, refunded or exchanged unless faulty (which is covered by our extensive guarantees).